March 10, 2021- ManageEngine, the enterprise IT management division of Zoho Corporation, today announced that it has received PinkVERIFY ITIL 4 certification for ServiceDesk Plus Cloud, its flagship IT service management (ITSM) product, for its Incident Management, Change Enablement, Problem Management and Service Request Management practices. ServiceDesk Plus is one of only five ITSM solutions in the market to earn PinkVERIFY ITIL 4 certification.
This certification reaffirms ServiceDesk Plus' compatibility with ITIL 4 and ability to provide customers the tools they need to implement ITIL 4 best practices in their organizations.
"Over the years, ServiceDesk Plus has been recognized for being the ITSM platform of choice for organizations looking for a scalable, customer-centric solution that helps deliver best-in-class service management matching global standards," said Rajesh Ganesan, vice president of product management at ManageEngine. "This certification is a testament to our efforts to help modern enterprises apply ITIL 4 best practices to deliver an optimal service delivery experience across all their departments."
David Ratcliffe, president at Pink Elephant, added, "We’re delighted to announce that ServiceDesk Plus Cloud (V2370) by ManageEngine has achieved PinkVERIFY ITIL 4 status for four practices: Incident Management, Change Enablement, Problem Management and Service Request Management. ServiceDesk Plus Cloud (V2370) is now prominently listed as an ITIL compatible tool on the PinkVERIFY ITIL 4 website. Congratulations to all at ManageEngine for their demonstrated ongoing commitment to industry best practices.
The PinkVERIFY certification process starts with vendors filling out an extensive evaluation criteria checklist provided by Pink Elephant, which includes both general and core module-focused criteria. This is followed by a live product demo and an evaluation by an accredited Pink Elephant IT management consultant. After two days of demos and product evaluation, ServiceDesk Plus Cloud cleared the PinkVERIFY ITIL 4 evaluation, meeting 100 percent of the evaluation criteria for four ITIL 4 practices.
ServiceDesk Plus is available in standard, professional and enterprise editions. Incident management is available across all three editions. Service Request Management, Change Enablement and Problem Management are available in the enterprise edition and as add-ons for the other editions
ManageEngine ServiceDesk Plus is ITIL-ready help desk software with integrated asset and project management capabilities. With advanced ITSM functionality and easy-to-use capabilities, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 37 different languages. More than 100,000 organizations across 185 countries trust ServiceDesk Plus to optimize IT service desk performance and achieve high end-user satisfaction.
ManageEngine ServiceDesk Plus and other ManageEngine solutions are available in Romania through Simple IT SRL, ManageEngine Partner in Romania.
About Simple IT
SIMPLE IT is a distributor for software solutions and hardware appliances, adding value with consulting, training, implementation, configuration and support services, backed by certified specialists, in order to offer the best IT experience to customers and partners. For more information, please visit www.simpleit.com.ro.