ManageEngine Integrates With DeepSeek to Strengthen AI-Driven IT Management for Chinese Enterprises
November 19, 2025 - ManageEngine, a division of Zoho Corporation and a leading provider of enterprise IT management solutions, today announced the integration of its unified service management and operations management platforms with DeepSeek. This launch marks a significant step towards providing contextual, intelligent AI capabilities to enhance the IT management experience for enterprises in the region.
As IT environments become more complex with evolving needs, Chinese IT teams are facing growing pressures to respond faster, reduce downtime, and control costs. Recognizing these challenges, the focus on AI-driven operations has become stronger than ever. According to Gartner, "by 2028, 33% of enterprise software will include agent-based AI, compared to less than 1% in 2024," signaling a profound shift towards intelligent, automated systems.
"China is at the forefront of AI adoption, and ManageEngine's integration with DeepSeek demonstrates our focus on providing local enterprises with solutions that understand their unique needs," said Li Fei, chief operating officer at ManageEngine China. "We’re not just localizing our products—we’re building AI capabilities that think, learn, and respond the way our Chinese customers do, helping them move from reactive troubleshooting to proactive, AI-powered intelligence."
Advancing Unified Service and Operations Management With DeepSeek
"ManageEngine's journey began with automating IT workflows. Today, we're working towards incorporating intelligent, self-operating systems that self-heal, self-optimize, and self-secure. Our DeepSeek integration marks a pivotal step in this AI-driven transformation, empowering Chinese enterprises to simplify IT management and accelerate digital maturity," said Mathivanan Venkatachalam, global vice president of ManageEngine.
The DeepSeek integration strengthens ManageEngine’s vision of building AI-powered IT environments that work intuitively across IT service and operations management. By bringing DeepSeek’s natural language capabilities to ServiceDesk Plus, IT teams in China can now speed up ticket classification and resolution, supported by a Chinese natural language chatbot that delivers solutions based on users' questions. These enhancements extend to the operations stack as well; in Site24x7, DeepSeek improves alert management with automated alert grouping and analysis that quickly drills down to the root cause.
Expanding AI Capabilities in Various IT Domains
Across the ManageEngine ecosystem, AI now plays a foundational role in helping enterprises strengthen reliability and security at scale. From analyzing log patterns for anomalies with user and entity behavior analytics to reinforcing endpoint protection with next-gen antivirus features, ManageEngine's AI capabilities continuously aid organizations in detecting risks earlier and reducing operational blind spots. Additionally, adaptive thresholds and dependency-based impact correlation in organizational maps decrease false alerts and deliver contextual insights during outages or performance issues.
"Adaptive thresholds have saved us significant time by auto-calculating limits from historical data. With baseline thresholds, alarm accuracy and constraint stability have improved noticeably compared to pure adaptability. We’d love to see adaptive support for interface utilization next," said Wang Liyan, technical support engineer at Nanjing Quanfeng Technology Co., Ltd.
The integration's shared intelligence can benefit various domains, from service management to operations management and cybersecurity, helping organizations respond faster, improve decision-making, and build a more resilient digital infrastructure.
Empowering Chinese Enterprises With Smarter, More Flexible AI
With the availability of both Zia (Zoho Corporation’s native LLM) and DeepSeek, customers in China can now choose the AI framework that best aligns with their language, compliance, and data residency requirements. This dual-AI framework provides flexibility, supports responsible AI adoption, and enables enterprises to maintain complete control over data sovereignty.
ManageEngine continues to expand its AI presence in China, operating from its data centers in Beijing and Shanghai and supporting full compliance with national cybersecurity and data privacy standards. The company remains focused on delivering AI solutions that align with the country’s fast-evolving enterprise technology landscape and growing demand for responsible, human-centric AI innovation.
ManageEngine solutions are available in Romania through Simple IT, ManageEngine Partner in Romania.
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